ac77 Privacy Policy

Introduction

ac77 is committed to protecting the privacy and security of every player who registers and plays on our platform. This Privacy Policy explains in clear, formal terms how ac77 collects, uses, stores, shares, and protects the personal information you provide when you access our website, create an account, make a deposit, place a wager, or contact our support team.

By accessing or using ac77 in any capacity, you acknowledge that you have read, understood, and agreed to the terms set forth in this Privacy Policy. If you do not agree with any part of this policy, you must discontinue use of the platform immediately. This policy applies to all users of ac77, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, and any other location in Bangladesh or South Asia.

Information We Collect

ac77 collects several categories of information to provide, maintain, and improve our services. The categories below describe what we collect, why, and how it is gathered.

Account and Identity Information

• Full name, username, and date of birth (to verify that you are 21 years of age or older, as required)
• Email address and contact phone number used to register your account
• Residential address and city (e.g., Dhaka, Chittagong, Sylhet) for identity verification purposes
• Copies of government-issued identification documents where KYC verification is required
• Password credentials stored in encrypted, hashed format — never in plain text

Financial and Transaction Information

• Payment method details, including bKash account references, Nagad mobile wallet identifiers, Rocket wallet numbers, and bank account details where applicable
• Deposit and withdrawal history, including amounts in BDT or INR, timestamps, and transaction status
• Bonus redemption records, wagering activity logs, and game round histories for compliance auditing
• Promotional code usage and referral tracking data

Technical and Device Information

• IP address, browser type and version, operating system, and device model used to access ac77
• Session data including login timestamps, pages visited, navigation patterns, and time spent per section
• Cookie identifiers, local storage tokens, and analytics tracking IDs (see Cookies section below)

How We Use Your Information

ac77 uses the information we collect for the following specific, lawful purposes. We do not use your data in ways that are incompatible with these stated purposes without obtaining fresh consent:

• To create, verify, and manage your ac77 player account, including age verification to ensure all users are 21 years of age or older
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels in BDT and INR
• To deliver and improve ac77 products and services, including cricket betting, live casino games, slots, crash games, and fishing games
• To communicate account-related notifications, security alerts, deposit confirmations, and bonus updates to you via email or in-app messaging
• To detect, investigate, and prevent fraudulent transactions, bonus abuse, multi-accounting, money laundering, and other prohibited conduct
• To conduct responsible gaming monitoring, including identifying patterns of excessive play and reaching out to players who may need support
• To comply with applicable laws, regulatory obligations, and lawful requests from competent authorities

Sharing of Your Information

ac77 does not sell or trade your personal information to any external party. We may, however, share specific data with trusted service partners under strict data processing agreements in the following circumstances:

• Payment processors and gateway providers (such as bKash, Nagad, Rocket, Visa, and Mastercard) for the sole purpose of executing financial transactions securely
• Identity verification and KYC service providers engaged to meet age-verification and anti-money-laundering obligations
• Game content providers and software suppliers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who require minimal session data to operate their games within our platform
• Law enforcement agencies or regulatory bodies when we are legally required or compelled by a valid court order or regulatory instruction to disclose information

Where data is transferred to service providers, we require that they maintain appropriate security standards and process your data only for the purposes we specify. We do not authorise them to use your data for their own marketing or business purposes.

Cookies and Tracking Technologies

ac77 uses cookies and similar tracking technologies to operate our website, remember your preferences, authenticate your session, and analyse platform performance. Cookies are small text files placed on your device when you visit our site.

Types of Cookies We Use

• Essential Cookies — required for login sessions, account security, and core platform functionality. These cannot be disabled without impairing basic operation.
• Analytics Cookies — used to understand how users navigate ac77, which games are most popular, and how the platform can be improved. These are aggregated and anonymised where possible.
• Preference Cookies — store your language selection, currency preference (BDT or INR), and display settings so they persist between sessions.

You can manage or disable non-essential cookies at any time through your browser's settings. Please note that disabling certain cookies may affect the functionality of some parts of the ac77 platform, including the ability to maintain a logged-in session.

Data Retention

ac77 retains personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Account information and transaction records are typically retained for a minimum period required under anti-money-laundering and financial compliance regulations. Following account closure, your data will be retained for this mandatory period and thereafter securely deleted or anonymised.

Where data is no longer required for legal or operational purposes, ac77 will securely destroy it in accordance with our internal data destruction procedures. We review data retention schedules annually.

Security Measures

ac77 takes the security of your personal information seriously. We employ industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, strict access controls limiting who can view sensitive account data, encrypted storage of passwords and sensitive financial details, regular security reviews and vulnerability assessments of our platform infrastructure, and staff training on data protection responsibilities.

While we make every reasonable effort to protect your data, no method of internet transmission or electronic storage is 100% secure. If you believe your ac77 account has been compromised, please contact our support team immediately at the address provided below.

Your Privacy Rights

As a user of ac77, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team using the details at the end of this page:

• Right of Access — you may request confirmation of whether ac77 holds personal data about you and, if so, obtain a copy of that data
• Right to Rectification — if your personal data is inaccurate or incomplete, you have the right to have it corrected or completed
• Right to Erasure — you may request deletion of yourpersonal data, subject to legal retention obligations that may prevent immediate deletion
• Right to Restrict Processing — in certain circumstances, you may ask ac77 to restrict the way in which we process your personal data
• Right to Object — you have the right to object to processing of your personal data where it is based on legitimate interests, including direct marketing

We will respond to all valid privacy rights requests within a reasonable timeframe. Please note that some requests may be subject to identity verification before they can be processed, to ensure we are dealing with the account holder directly.

Third-Party Links

The ac77 website may contain references to third-party payment services such as bKash, Nagad, and Rocket, as well as game provider platforms. These third-party services operate under their own privacy policies, which ac77 does not control. We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of ac77. ac77 accepts no responsibility or liability for the privacy practices of third-party services.

Children's Privacy

ac77 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from persons under the age of 21. If we become aware that a user under the age of 21 has provided us with personal information, we will take immediate steps to delete that information and close the associated account. If you are a parent or guardian and believe that a minor has registered an account with ac77, please contact our support team immediately so we can investigate and take appropriate action.

Changes to This Privacy Policy

ac77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or the services we offer. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or in-platform notification.

Your continued use of ac77 following the posting of changes to this Privacy Policy constitutes your acceptance of those changes. We therefore encourage you to review this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which ac77 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.